Terms & Conditions
1) Who we are This website and the services offered on it are owned and operated by London Voice Academy (“we”, “us”, “our”). We provide 1:1 and group voice lessons, and may facilitate recording and performance opportunities. By accessing or using our website or booking a service, you confirm you’ve read, understood and agree to be bound by these Terms. 2) Eligibility To use the site or receive services you must be 18+ (or the age of majority in your jurisdiction) and have the legal authority to enter into a binding agreement. Do not use the site or services if this is prohibited by law where you live. 3) Bookings, purchases & contract formation When you book or buy via our website you: * accept that you are responsible for reading the full description before committing; and * enter a legally binding contract once you complete checkout/payment. 4) Pricing & payment Prices for services/products are shown on the website and may change from time to time. We may correct pricing errors. Any applicable taxes/fees will be shown at checkout. 5) Changes to services We may, with or without notice, change features, limit access, or suspend/stop providing parts of the service. We may also temporarily or permanently suspend access if you breach these Terms. 6) Lesson cancellations, rescheduling & lateness (1:1) * Standard cancellation window: Sessions must be cancelled ≥72 hours before the start time for a free reschedule. * Lateness: Arriving 15+ minutes late is treated as an unexcused cancellation and charged in full. * Same-day emergencies: At our discretion, once the session is paid in full, you may request one reschedule within 7 days. * Stopping lessons: Please give at least one session’s notice if you intend to stop. Fees already due remain payable. These charges reflect the late-notice impact on our schedule and lost opportunity to reallocate the slot. 7) Health & Sickness Policy (1:1 Lessons) * If you have potentially infectious symptoms (fever, sore throat, new cough, flu-like illness, vomiting/diarrhoea), please don’t attend in person. * Online switch: You can convert to Zoom/FaceTime with notice—email or WhatsApp us and you’ll be sent a link. * Rescheduling: * >72 hours’ notice: free reschedule. * 72–6 hours: 50% fee or switch to online at the booked time. *
1:1 - Booking Policy
1) Rescheduling & Cancellations * 72 hours’ or more notice: Free reschedule. * Less than 72 / no-show: 100% fee. These charges reflect the late-notice impact and the lost opportunity to reallocate your slot. 2) Sickness / Wellness Policy * If you have potentially infectious symptoms (fever, sore throat, new cough, flu-like illness, vomiting/diarrhoea), please don’t attend in person. * Online switch: You can convert to Zoom/FaceTime with notice—email or WhatsApp and you’ll be sent a link. * Fees while unwell: The same timing rules apply (see Section 1). If you’re unsure, choose online to avoid disruption. * No medical details needed—we rely on honesty to keep everyone safe. * Reasonable adjustments: If you have an ongoing health condition, tell us and we’ll make adjustments (e.g., default online). 3) Same-Day Emergencies At our discretion, once the session is paid in full, you may request one reschedule within 7 days for a same-day emergency. 4) Lateness Arriving 15+ minutes late is treated as an unexcused cancellation and charged in full. 5) Payment & Non-Payment Failure to meet these conditions—or refusal of payment for late cancellations, no-shows or unexcused lateness—may result in suspension or termination of future sessions. 6) Ending Your Sessions (Client-Initiated) Please give at least one session’s notice if you intend to stop. Sessions already booked remain subject to the above timing/fee rules. Last-minute terminations may still be attended, rescheduled (per rules), or charged. 7) Dismissal/Termination (Coach-Initiated) We may suspend or terminate services where it’s reasonable to do so, including for: * repeated failure to attend or persistent late-notice cancellations, * inappropriate or disrespectful behaviour, * non-payment of tuition or cancellation fees, or * if, in our professional judgement, sessions are no longer in the best interests of one or both parties.
Group Class - Booking Policy
1) Registration & Payment Your place is confirmed once payment is received at checkout (or when an agreed instalment plan is set up). Course fees cover the scheduled classes for that specific cohort/term. 2) Cancellations & Refunds (before the course starts) 7 days or more before the start date: Full refund or free transfer to another available cohort/term (subject to availability). Fewer than 7 days before the start date: 100% fee (non-refundable and non-transferable). Rationale: within 7 days we usually can’t reallocate your seat in a group course. 3) After the course has started Once a course has begun, fees are non-refundable and non-transferable for any missed sessions. 4) Missed Classes / Make-Ups Where possible, we’ll try to offer a make-up in another cohort if space allows (and if the content aligns). Make-ups are not guaranteed due to scheduling limits, class sizes and curriculum pacing. If a make-up isn’t possible, we may share materials/practice tracks where available, but missed sessions aren’t refundable. 5) Sickness / Wellness (Group Classes) If you have potentially infectious symptoms (fever, sore throat, new cough, flu-like illness, vomiting/diarrhoea), please don’t attend in person. Online option: If the cohort has an online/hybrid provision for that date, we’ll send a Zoom/FaceTime link when you email/WhatsApp us with notice. (If no hybrid option is scheduled, we’ll follow Section 4 for make-ups/materials.) No medical details needed—we rely on honesty to keep everyone safe. Reasonable adjustments: If you have an ongoing health condition, tell us and we’ll consider reasonable adjustments (e.g., prioritising an online slot when available). 6) Lateness & Attendance Please arrive on time; group classes move fast. Arriving 15+ minutes late may mean no entry to avoid disrupting the group and will be treated as an attended/missed session (no credit/refund). 7) Changes or Cancellations by LVA If we must change a date/venue or cancel a class, we’ll reschedule where possible or offer a class credit/refund for the affected session(s). If a full course is cancelled by LVA, you’ll receive a full refund or the option to transfer to another cohort. 8) Conduct We aim for a respectful, inclusive learning environment. We may suspend or remove any participant for persistent disruption, disrespectful behaviour, or breaching policy. 9) Non-Payment, Suspension & Termination Late/failed payments may lead to suspension or cancellation of your enrolment. We may suspend or terminate enrolment for: repeated absence or persistent late-notice issues, inappropriate or disrespectful behaviour, or where, in our professional judgement, continued enrolment isn’t in the best interests of the group.
Choir Membership Policy
1) Communications On joining, you’ll be asked to opt in to marketing/updates. To receive membership and activity communications, please opt in. We may contact you via email, choir Facebook group, or phone (text/WhatsApp). You can opt out at any time; however, if you do, London Voice Academy (LVA) cannot be responsible for any losses arising from missed choir-related communications. Please send all formal membership emails to info@londonvoiceacademy.com and/or your Choir MD. Do not use other platforms (e.g., Instagram DMs) for attendance or membership matters. 2) Eligibility & Joining Choir membership is open to adults (18+). To join, attend a taster session and receive an invitation to join. 3) What Your Membership Includes Weekly rehearsals (with Easter & Christmas breaks). Show/concert rehearsals and performance opportunities. Access to the Choir Drive (voice parts, lyrics, guide recordings). Opportunities to audition for smaller ensembles. Opportunities to take part in external events involving your choir. 20% discount on all courses (excludes 1:1 sessions & recording studio sessions). 4) Minimum Term & Show Periods Minimum term: first 3 months from joining (for monthly members). You cannot cancel your membership within one month of a show. 5) Venues & Scheduling Rehearsals run at suitable London venues and may change due to closures or availability. If rehearsals are affected by Acts of God (e.g., severe weather), the programming team will use best efforts to provide alternative rehearsal time. LVA holds full public liability insurance. 6) Attendance & Preparation If you can’t attend, notify your MD directly (email or WhatsApp). Members are expected to attend regularly—especially in the lead-up to shows—and to learn the repertoire. If attendance/preparation is insufficient ahead of a showcase, the MD may ask you to pause membership until after the event. 7) Payments By joining, you agree to pay your membership fee on the date set during sign-up. Late or failed payments may result in suspension or cancellation of membership. Membership covers rehearsals, classes and shows during your active membership (unless otherwise stated). 8) Arrangements & Resources (Usage) Membership includes access to MD arrangements, harmonies, concepts and resources. These materials are for LVA use only and must not be used, altered, copied or shared outside LVA rehearsals/events or with any other group/venue without MD permission. 9) Accessibility & Inclusivity LVA is committed to an inclusive environment. We do not discriminate based on ability, age, ethnicity, gender, religion or sexual orientation. We aim to use venues with accessible facilities. If you have access requirements, please tell us so we can make appropriate arrangements. For support, contact info@londonvoiceacademy.com . 10) Behaviour & Safety Our choirs are collaborative creative spaces. Members must be respectful to others and follow MD/staff directions. Please limit mobile phone use in rehearsals to recording only when instructed by the MD. Look after your belongings; LVA cannot accept responsibility for lost or stolen items. Zero tolerance for: bullying; harassment (including sexual harassment); threats or abusive behaviour towards any member, staff or audience. If you witness or experience any misconduct, inform your Choir MD or email info@londonvoiceacademy.com . 11) Ending or Pausing Membership (Member-Initiated) To cancel, send written confirmation to info@londonvoiceacademy.com . Memberships cannot be cancelled within the first 3 months or less than one month before a show. In exceptional circumstances, you may request a pause; this must be agreed by LVA management. 12) Suspension/Termination (LVA-Initiated) We may suspend or terminate membership where reasonable, including for: repeated absence or persistent late-notice issues, inappropriate or disrespectful behaviour, non-payment of fees, or situations where, in our professional judgement, continued membership is not in the best interests of one or both parties. 13) Contact Questions about your membership? info@londonvoiceacademy.com