Terms & Conditions
This website is owned and operated by London Voice Academy. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors voice lessons for 1:1 or group purposes as well as facilitating recording and performance opportunities. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of London Voice Academy. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment You agree to indemnify and hold London voice academy harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. To the maximum extent permitted by applicable law, in no event shall London Voice academy, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, [website owner] assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service. You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. if any issue you can write to us flat12 darnley lodge 74a Darnley road DA11 0dx These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in [London, England . The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded. Sessions must be cancelled at least 72 hours ahead of scheduled time . Any cancellations made within this time-frame will still be charged. In the case of on-the-day emergencies clients can request to reschedule the session (once paid in full) within 7 days. An absence of 15 minutes into the session time will be considered an unexcused cancellation and therefore session payment is expected to the full amount. Failure to meet these conditions or refusal of payment may result in a termination of future sessions. Notification prior to permanent termination is requested of at least one session in advance. Any last-minute terminations and notifying with short notice will still be expected to either attend, reschedule, pay for or not receive a refund for the next session. Issues warranting dismissal and termination by the coach might include: repeated failure to attend sessions, offenses of inappropriate or disrespectful behaviour, failures to pay tuition or cancelation fees and if it is in the best interest the coach feels sessions are no longer serving one or both parties.
Booking Policy
Sessions must be cancelled at least 72 hours ahead of scheduled time . Any cancellations made within this time-frame will still be charged. In the case of on-the-day emergencies clients can request to reschedule the session (once paid in full) within 7 days. An absence of 15 minutes into the session time will be considered an unexcused cancellation and therefore session payment is expected to the full amount. ​ Failure to meet these conditions or refusal of payment may result in a termination of future sessions. ​ ​ Terminating Sessions Notification prior to permanent termination is requested of at least one session in advance. Any last-minute terminations and notifying with short notice will still be expected to either attend, reschedule, pay for or not receive a refund for the next session. Issues warranting dismissal and termination by the coach might include: repeated failure to attend sessions, offenses of inappropriate or disrespectful behaviour, failures to pay tuition or cancelation fees and if it is in the best interest the coach feels sessions are no longer serving one or both parties.
Choir Membership Policy
When signing up as a member of a London Voice Academy choir, you will be asked whether you wish to opt into receiving marketing communication. To ensure you receive regular communication emails from us regarding your membership and participating activities please ensure you opt in. Communications can come in the form of email, the choir Facebook page, or by phone (text/WhatsApp) which you are free to opt out of at any time. However, if you choose to opt out please be aware that City Academy cannot be held responsible for any loss incurred by not receiving choir related communications.  Please ensure all formal membership emails are sent directly to the team on info@Londonvoiceacademy.com and/or the choir MD. Please ensure you do not email via other platforms in relation to your attendance and membership.
 YOUR MEMBERSHIP London Voice Academy choirs are open to anyone over the age of 18. In order to join as a member you must attend a taster and receive an invitation to join following the taster session. Your London Voice Academy membership includes:

- Ongoing weekly rehearsals, with an Easter and Christmas break
- Rehearsals leading up to choir concerts and showcases
- Access to choir Drive with voice parts, lyrics and recordings
- Opportunities to join smaller audition-based ensembles 
- Opportunities to take part in events that your choir is involved in - - 20% discount on all courses (Excluding 1:1 sessions & recording studio sessions)  Minimum membership terms are 3 months when joining as a monthly member and members cannot cancel with less than a month before a show. Weekly rehearsals will run in a suitable alternative London location and where necessary, locations may change due to venue closures and availability. If rehearsals are cancelled/changed due to Acts of God (weather etc.) the programming team will do its best to provide alternative rehearsal time.Please be aware that London Voice holds full public liability insurance.
 ATTENDANCE If you are unable to attend your rehearsal, you must ensure you let your MD know directly email address or whattsapp. .Members are responsible for ensuring they attend regular rehearsals especially in the lead up to choir shows. Members are expected to ensure they know the repertoire and come fully prepared to rehearsals. Failure to attend leading up to rehearsals may result in the MD asking you to pause your membership until after the showcase. PAYMENT By joining a London Voice Academy choir, you agree to pay your membership fee on the date shown in the joining process. Delayed membership fee payments may lead to a cancellation of your membership. Membership will cover you for all classes, rehearsals and shows during your membership. ARRANGEMENTS As part of your London Voice Academy choir membership, you are given access to MD arrangements, harmonies, concepts and resources. As a member you agree that our resources, arrangements and ideas will not be used, changed, copied or replicated outside of a London Voice rehearsal/event or with any other group or venue without permission from the MD. ACCESSIBILITY AND INCLUSIVITY London Voice Academy strives to promote and ensure inclusivity across all of our resident groups, classes and courses. We do not discriminate on the basis of ability, age, ethnic background, gender, religion or sexual orientation and pride ourselves in offering equal opportunities for all. We try to ensure that our rehearsals and shows are held in venues that have disabled access and facilities on site. If you have access requirements, please ensure you update us directly. We will work closely with our members to ensure you have the best experience. If you wish to discuss anything or speak to a member of the team about your experience, please feel free to contact us directly on info@Londonvoiceacademy.com. We’re always at the end of a phone or email to ensure your experience is safe, supported and fun! BEHAVIOUR Our choirs are a place to come together and share in a creative setting. As a London Voice Academy choir member, all members are asked to behave in a respectful manner towards others at all times. To ensure a smooth running rehearsal and performance process, members are expected to respect the decisions of MD’s and staff members. Members are asked to restrict mobile phone usage in rehearsals to recordings only when instructed by MD’s. It is our utmost priority to provide you with a safe rehearsal and so we ask you to be aware of others and your own welfare at venues. London Voice Academy cannot accept responsibility for the security of your belongings however and ask that highly valuable items are not 
brought to rehearsals and shows. The following behaviour will not be tolerated:
- Bullying, in any form
- Any form of abusive behaviour whether it be sexual harassment or threatening behaviour towards a member of City Academy, our staff or audience  If you witness or experience any bullying, harassment or discriminatory behaviour at any of our events, please inform your choir MD or get in contact with our student team info@Londonvoiceacademy.com MARKETING At London Voice Academy we strive to capture the experience of our members and audiences at our vibrant events, through using professional photography and videography. This content is captured and rolled out across our social media channels and website. Should you not consent to featuring in this content, please get in contact AMENDMENTS/CANCELLATIONS To cancel your membership, written confirmation must be sent to info@Londonvoiceacademy.com to inform us of your intent to cancel. Only under exceptional circumstances, you can pause your membership to be agreed with the London Voice Academy management team. Please note, that memberships cannot be cancelled less than one month before a show or within 3 months of initial membership. City Academy reserves the right to amend the Membership Terms of Service at any time.  If you wish to speak to someone about your membership please email us at info@Londonvoiceacademy.com Failure to meet these conditions or refusal of payment may result in a termination of future sessions. ​ ​ Terminating Sessions Notification prior to permanent termination is requested of at least one session in advance. Any last-minute terminations and notifying with short notice will still be expected to either attend, reschedule, pay for or not receive a refund for the next session. Issues warranting dismissal and termination by the coach might include: repeated failure to attend sessions, offenses of inappropriate or disrespectful behaviour, failures to pay tuition or cancelation fees and if it is in the best interest the coach feels sessions are no longer serving one or both parties.