Group Class - Booking Policy

1) Registration & Payment

Your place is confirmed once payment is received at checkout (or when an agreed instalment plan is set up).

Course fees cover the scheduled classes for that specific cohort/term.

2) Cancellations & Refunds (before the course starts)

7 days or more before the start date: Full refund or free transfer to another available cohort/term (subject to availability).

Fewer than 7 days before the start date: 100% fee (non-refundable and non-transferable).

Rationale: within 7 days we usually can’t reallocate your seat in a group course.

3) After the course has started

Once a course has begun, fees are non-refundable and non-transferable for any missed sessions.

4) Missed Classes / Make-Ups

Where possible, we’ll try to offer a make-up in another cohort if space allows (and if the content aligns).

Make-ups are not guaranteed due to scheduling limits, class sizes and curriculum pacing.

If a make-up isn’t possible, we may share materials/practice tracks where available, but missed sessions aren’t refundable.

5) Sickness / Wellness (Group Classes)

If you have potentially infectious symptoms (fever, sore throat, new cough, flu-like illness, vomiting/diarrhoea), please don’t attend in person.

Online option: If the cohort has an online/hybrid provision for that date, we’ll send a Zoom/FaceTime link when you email/WhatsApp us with notice. (If no hybrid option is scheduled, we’ll follow Section 4 for make-ups/materials.)

No medical details needed—we rely on honesty to keep everyone safe.

Reasonable adjustments: If you have an ongoing health condition, tell us and we’ll consider reasonable adjustments (e.g., prioritising an online slot when available).

6) Lateness & Attendance

Please arrive on time; group classes move fast.

Arriving 15+ minutes late may mean no entry to avoid disrupting the group and will be treated as an attended/missed session (no credit/refund).

7) Changes or Cancellations by LVA

If we must change a date/venue or cancel a class, we’ll reschedule where possible or offer a class credit/refund for the affected session(s).

If a full course is cancelled by LVA, you’ll receive a full refund or the option to transfer to another cohort.

8) Conduct

We aim for a respectful, inclusive learning environment. We may suspend or remove any participant for persistent disruption, disrespectful behaviour, or breaching policy.

9) Non-Payment, Suspension & Termination

Late/failed payments may lead to suspension or cancellation of your enrolment.

We may suspend or terminate enrolment for:

repeated absence or persistent late-notice issues,

inappropriate or disrespectful behaviour, or

where, in our professional judgement, continued enrolment isn’t in the best interests of the group.