TERMS & CONDITIONS

1) Who we are
This website and the services offered on it are owned and operated by London Voice Academy (“we”, “us”, “our”). We provide 1:1 and group voice lessons, and may facilitate recording and performance opportunities.
By accessing or using our website or booking a service, you confirm you’ve read, understood and agree to be bound by these Terms.

2) Eligibility
To use the site or receive services you must be 18+ (or the age of majority in your jurisdiction) and have the legal authority to enter into a binding agreement. Do not use the site or services if this is prohibited by law where you live.
3) Bookings, purchases & contract formation

When you book or buy via our website you:
* accept that you are responsible for reading the full description before committing; and
* enter a legally binding contract once you complete checkout/payment.

4) Pricing & payment
Prices for services/products are shown on the website and may change from time to time. We may correct pricing errors. Any applicable taxes/fees will be shown at checkout.

5) Changes to services
We may, with or without notice, change features, limit access, or suspend/stop providing parts of the service. We may also temporarily or permanently suspend access if you breach these Terms.

6) Lesson cancellations, rescheduling & lateness (1:1)
* Standard cancellation window: Sessions must be cancelled ≥72 hours before the start time for a free reschedule.
* Lateness: Arriving 15+ minutes late is treated as an unexcused cancellation and charged in full.
* Same-day emergencies: At our discretion, once the session is paid in full, you may request one reschedule within 7 days.
* Stopping lessons: Please give at least one session’s notice if you intend to stop. Fees already due remain payable.
These charges reflect the late-notice impact on our schedule and lost opportunity to reallocate the slot.

7) Health & Sickness Policy (1:1 Lessons)
* If you have potentially infectious symptoms (fever, sore throat, new cough, flu-like illness, vomiting/diarrhoea), please don’t attend in person.
* Online switch: You can convert to Zoom/FaceTime with notice—email or WhatsApp us and you’ll be sent a link.
* Rescheduling:
    * >72 hours’ notice: free reschedule.
    * 72–6 hours: 50% fee or switch to online at the booked time.